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We respect you and we respect your
privacy.
Rest assured, Thomas Computer Corporation will never share any of your personal
information without your prior consent. This is true with the information we gather from
our web site as well as through catalog subscriptions. The information we gather from the
e-mail that you send us is filed and used for enhancing the features and content of our
site, it is not used or shared in any other way.
You hate SPAM and so do we.
We live by the belief that few things in the interactive world are more irritating than
spam (unsolicited e-mail). To this end, trust that you will only receive e-mail from
Thomas Computer Corporation if you subscribe to one of our e-mail newsletters, as an
order confirmation, or in response to an email you sent us.
Your personal information is secure, period.
We employ encryption technology in all areas of the site which require
you to provide your personal or account information. These include online ordering, order
status, catalog requests and online forms. This is done to protect you from unauthorized
use of the information you are sending to our server. To make sure you have the latest
security features on your browser download and install the latest version of your favorite
browser, Microsoft Internet Explorer or Netscape Communicator.
Official terms and policies
These policies supersede policies appearing on all other Thomas Computer Corporation
literature, and are in effect for purchases made after September 1, 1998.
For all prices and products, we reserve the right to make
adjustments due to errors, changing market conditions, product discontinuation or
typographical errors in advertisements. Thomas Computer Corporation is not responsible for
manufacturer price changes, which may occur at any time without notice. Monitors are not
included with computer systems unless otherwise specified.
Please keep all packing material and documentation in the event
that your equipment has to be serviced or returned.
Before returning any product, you must obtain a Return Merchandise
Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA
number. Please have the following information on hand when calling for an RMA number:
customer name, date of purchase, invoice number, part number, serial number and the nature
of the problem. Most of this information can be found on your original invoice.
All defective products (except computers and printers) will be
accepted directly by Thomas Computer Corporation for credit, exchange or repair, at Thomas
Computer Corporation’s discretion within 30 days from the invoice date.
All defective computers and printers will be accepted directly by
Thomas Computer Corporation for repair or replacement only, at Thomas Computer
Corporation’s discretion within 30 days from the invoice date. After 30 days, the
manufacturer's warranty applies.
All non-defective returns for credit or exchange are subject to a
15% restocking fee, and must be completed within 30 days of the date of invoice.
All products to be returned must be returned within 30 days from
the invoice date, 100% complete, in resaleable condition, and must include original
packing material, manuals, blank warranty cards and other accessories provided by the
manufacturer.
Thomas Computer Corporation reserves the right to authorize
product returns beyond 30 days from the invoice date. If the product is accepted after 30
days, credit will be issued toward FUTURE PURCHASES ONLY. Return authorization must be
issued prior to return of any product.
Legal disclaimer
Thomas Computer Corporation hereby expressly disclaims all warranties either expressed or
implied warranty of merchantability or fitness for a particular purpose. This disclaimer
by Thomas Computer Corporation in no way affects the terms of the manufacturer's warranty
if any. Title to goods being purchased is retained by the seller until goods are paid for
by the purchaser and at that time title passes to purchaser. If goods being purchased are
being purchased for purposes of export, purchaser must obtain from the Federal Government
certain export documentation before shipping to a foreign country. In addition,
manufacturers' warranties for exported goods may vary or even be null and void. If you
have questions, please inquire. Any and all liability is only for the products purchased.
Copyright/Trademark Information
This entire web site, copy, images, logos, text, content, and unique method of showcasing
products is copyright 1998 and 1999 Thomas Computer Corporation. All trademarks appearing
herein are acknowledged. Permission to use documents delivered from this World Wide Web
site and/or server and related graphics is restricted. The name of Thomas Computer
Corporation or any of the above trademarks or logos may not be used in advertising or
publicity pertaining to distribution of this information without specific, written prior
permission. The information contained in this web site is subject to change without
notice. We are not responsible for typographical, technical, or descriptive errors of
products herein.
General Warranty Information
Everything you buy from Thomas Computer Corporation is backed by our 30-Day limited
guarantee against defects or by the manufacturer's warranty. If you encounter a defect
with a software purchase, we will gladly exchange the product upon receipt of the
defective item (less shipping & handling costs). Sorry, due to copyright and licensing
laws, we do not accept a software return after the package has been opened. Defective
software will be exchanged for the same title only. If you encounter a defect with a
hardware purchase, it will be exchanged or repaired, at our option, unless it is covered
by the manufacturer's warranty, in which case Thomas Computer Corporation will assist you
in gaining satisfaction with the manufacturer. Please call us at (407) 855-2020 for
assistance to receive an RMA (Return Authorization) number. After you receive an RMA
number, you must return all disks, registration cards, boxes, packing materials and other
accessories supplied by the manufacturer to us within 30 days of Thomas Computer
Corporation's original invoice date. These materials must be in new condition or we cannot
accept them for return. We reserve the right to refuse for return or charge a re-stocking
fee for damaged or incomplete returns or when the manufacturer's/distributor's warranty or
return policies supercede ours.
Warranty Limitations
Except as specifically set forth herein, Thomas Computer Corporation makes no warranties,
express or implied, and disclaims all other warranties, including without limitation
implied warranties of merchantability, fitness for a particular purpose, warranties
relating to Year 2000 compliance, and conformity to models or samples. This disclaimer by
Thomas Computer Corporation in no way affects the terms of the manufacturer's warranty if
any. If goods being purchased are being purchased for purposes of export, purchaser must
obtain from the Federal Government certain export documentation before shipping to a
foreign country. In addition, manufacturers' warranties for exported goods may vary or
even be null and void. If you have questions, please inquire. Some states do not allow
limitations on implied warranties so these limitations may not apply to you. The
warranties set forth herein give you specific legal rights and you may have other rights
that vary from state to state.
Limitation of Liability
In no event shall Thomas Computer Corporation or any of its affiliates be liable for any
indirect, special, incidental or consequential damages including but not limited to loss
of use, loss of data, loss of business or profits. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Special Information about Thomas
Computer Corporation's Systems, Kits, and Motherboards
All Thomas Computer Corporation Brand Systems, kits and motherboards are supported and
warranted as originally configured. Software, hardware and accessories added by the user
are not covered, and can void the limited warranty if installed improperly (and may have
to be removed before your computer can be serviced). Warranty and support for monitors,
printers, and other peripherals are provided by their respective manufacturers.
Telephone Support is not provided by Thomas Computer Corporation.
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